High Quality.
Unique.
Sustainable.
Icing and Sprinkles.
Limited Edition.
Pure Celebration.
Fierce.
Fearless.
IMPORTANT UPDATES
U.S. Customs is currently experiencing processing delays. This is due to the inconsistent and sudden changes in exemptions and tariffs. This is not an isolated issue and impacts all packages entering the U.S.A. Please anticipate longer than usual customs clearance timelines as they are incredibly overwhelmed. You may notice via your tracking that your package may exceed the expected delivery date. This is beyond our control, however, we are doing everything in our power behind the scenes to ensure you receive your items, intact, and in a timely matter. This is an ever-changing climate we are all adapting to, and we thank you for your understanding.
As you are likely aware, there is, and has been, a “little” trade war happening across the world that is impacting businesses large and small, as well as consumers, and most importantly, our lovely loyal customers.
For quite some time now, to help with reducing the financial impact to our US-based customers, we have been paying all US duties, import fees, and US tariffs, in the background, on all shipments from Canada to our US-based customers. These payments, made by us, attempt to isolate our US-based customers from this ugly trade war. The decision, to cover these costs, was a deliberate choice we made when tariffs were introduced.
As a small Canadian business, we are not at all sure if our approach can be sustained, and if so, for how long. While we continue to monitor the tariff situation daily for clarity and facts, we have made a conscious decision to continue our current approach with respect to paying all US-based import duties, fees, and tariffs.
Unfortunately, one consequence of our approach will be the suspension of freebies being included with all orders due to the order County of Origin (CoO) impact when it comes to the way duties, fees, and tariffs are calculated. We hope to revisit this at the appropriate time in the future.
We want to take this opportunity to sincerely thank all our customers for their continued loyalty, support, and love. We know we will get through this difficult time together!
Lots of love,
Kenna’s Crystals
We listened to your feedback and are thrilled to let our lovely EU-based customers know that we are back in the EU.
We very much appreciate the loyalty, patience, and ongoing positive feedback from our EU-based customers while we reestablished the EU marketplace.
We hope to see you all soon!
Lots of love,
Kenna’s Crystals
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