High Quality.
Unique.
Sustainable.

As you are likely aware, a "little" trade war has been ongoing worldwide, affecting businesses large and small, as well as consumers, and, most importantly, our loyal customers.

For some time now, to help mitigate the financial impact on our US-based customers, we have been covering all US duties, import fees, and tariffs in the background on shipments from Canada to our US-based customers. These payments, made by us, aim to shield our US-based customers from this contentious trade war. The decision to cover these costs was a deliberate choice we made when tariffs were introduced.

As a small Canadian business, we are uncertain whether our approach can be sustained, and if so, for how long. While we continue to monitor the tariff situation daily for clarity and facts, we have made a conscious decision to maintain our current approach regarding the payment of all US-based import duties, fees, and tariffs.

Unfortunately, one consequence of our approach will be the suspension of freebies being included with all orders due to the impact of the order County of Origin (CoO) on the calculation of duties, fees, and tariffs. We hope to revisit this at a later time.

We want to take this opportunity to sincerely thank all our customers for their continued loyalty, support, and appreciation. We know we will get through this difficult time together!

Lots of love,

Kenna's Crystals